Frequently asked questions

Create an account, choose your role, and complete the guided setup. Landlords and property managers can then add properties, publish listings, and set up rental workflows. Ask Atlas for help navigating the Platform, or visit Support when you need assistance.

Lavida brings rental listings, applications, screening workflows, leases, rent records, maintenance coordination, and reporting into one place. The features you can use depend on your role, account permissions, and plan.

Landlords and property managers, tenants and applicants, service providers, referral partners, and authorized Lavida Team Members can use the Platform. Canadian accounts are intended for people who have reached the age of majority in their province or territory.

We are launching for Nova Scotia rentals and property services. When you start signup or a transaction, Lavida may check service availability. If you are travelling or using a VPN, you can confirm that your rental or service is in Nova Scotia.

Creating a Platform account does not appoint Lavida or another property manager to act for you. You choose who manages your property and authorize their access and actions. Lavida provides the tools for those workflows.

Yes. An authorized property manager can use the Platform on your behalf. The owner and manager are responsible for their agreement, account authority, and the legal requirements applicable to their activities.

Creating rental listings is free. Paid features are available through subscriptions or purchased credits, depending on the feature and plan. Review the price, billing cycle, taxes, and any separate charges at checkout before paying.

You can publish a rental listing and manage applications through the Platform. Keep the listing accurate and review the applications you receive. Lavida does not guarantee enquiries, occupancy, or a particular tenant outcome.

Yes. Lavida supports rental applications, document review, and screening workflows to help you assess applicants. Available checks and charges are shown in the selected workflow, with required notices and authorizations. You remain responsible for the rental decision.

Enable rent collection for an eligible Canadian lease, then have each renter authorize automatic pre-authorized debit (PAD). Optional card payments provide another way to pay. Track payment status and receipts in the Platform; processing fees and settlement timing depend on the payment method and provider.

Rent payment and payout timing depend on the payment provider, method, connected payee account, and any holds, returns, or disputes. Review the relevant transaction status. The Platform does not promise a fixed monthly payout date.

Use the rent records to review payment status and coordinate follow-up. The landlord or authorized property manager decides what action to take and must follow the law applicable to the tenancy. A Platform reminder or record does not replace a required legal notice.

Tenants can submit maintenance requests, and authorized landlords or property managers can coordinate service providers, manage work orders, and track progress in the Platform. You control approvals and arrangements for the work. For an emergency or immediate safety threat, contact emergency services.

Your dashboard provides access to documents, activity, and reports available for your role and permissions. Reports depend on the records entered and the scope of the selected report. Review the underlying information before relying on it for accounting or tax purposes.

You decide whom to authorize and which decisions to delegate. Account permissions govern access to Platform features. Agree with your property manager or service provider on approvals, responsibilities, and spending limits.

No. Lavida checks identity and account authority where required by a workflow; it does not verify professional licences or certify qualifications. Property managers must meet the requirements applicable to their work, and landlords must ensure the manager they engage meets the requirements where the property is located.

The Platform provides tools and records for property workflows. It does not provide legal advice or appoint Lavida to represent you in a dispute. Seek appropriate professional advice and use the notices and procedures required for your tenancy.

Cancel through your billing settings or contact Lavida. Cancellation stops future renewals and takes effect at the end of the current paid period, with access continuing until then. Cancellation alone does not refund the current period. Rights under applicable law still apply.

You can ordinarily request review within three days of successful payment. Credit refunds ordinarily cover only credits still available to reverse; subscription requests are reviewed based on the charge and services provided. Approval is not automatic. These rules do not limit legal cancellation or refund rights. Contact us even after three days if you believe a legal right applies.

Yes. Use Cookie preferences to decline optional analytics or change your choice later. Essential sign-in and security features remain available. The Cookie Policy explains browser storage and how to clear it.

Open the Support page for FAQs, billing and privacy contacts, and the existing Atlas workspace. Atlas requires sign-in and provides general Platform guidance; it cannot inspect your account records. Send personal information access or correction requests to the Privacy Officer.